Privacy Policy

Last updated: July 2026

1. Who we are

This website is operated by R Communications Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16458138, with a registered/trading address at Ashley Place, College Road, Hextable, Swanley, United Kingdom, BR8 7LT.

VAT registration number: 523 0681 17

We provide fibre optic cabling, splicing, and testing services to commercial and residential clients. This policy explains what personal information we collect through our website, why we collect it, and how we look after it.

2. What information we collect

We only collect personal data through the contact / quote request form on this website. When you submit an enquiry, we may collect:

•      Your name

•      Email address

•      Phone number

•      The address or site location where work is being requested

•      Details of the enquiry or project you provide in your message

We do not knowingly collect any special category data (e.g. health or financial details) through this form, and we ask that you don't include this in your message.

3. How we use your information

We use the information you provide solely to:

•      Respond to your enquiry and provide a quote

•      Arrange and carry out any agreed cabling, splicing, or testing work

•      Keep records of correspondence and work carried out, for our own administrative and legal purposes

•      Comply with legal or regulatory obligations (e.g. accounting records)

We do not use your information for marketing unless you separately opt in, and we do not sell your data to third parties.

4. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

•      Legitimate interests — to respond to enquiries and run our business efficiently

•      Contract — where processing is necessary to quote for or perform work you've requested

•      Legal obligation — where we must keep records for tax or regulatory purposes

5. Sharing your information

We do not share your personal data with third parties for their own marketing purposes. We may share limited information with:

•      Subcontractors or engineers directly involved in delivering your requested work

•      Our website hosting provider and email/form provider, who process data on our behalf

•      Professional advisers (e.g. accountant) or authorities, where required by law

Any third party who processes data on our behalf is required to keep it secure and use it only for the purpose we specify.

6. How long we keep your information

We keep personal data only for as long as necessary for the purposes set out in this policy:

•      Enquiries that do not proceed to a job: kept for 12 months from your last contact with us, then securely deleted.

•      Customers we have carried out work for: kept for 6 years from completion of the work, to meet our legal, accounting, and tax record-keeping obligations, then securely deleted.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect the personal data we hold from loss, misuse, unauthorised access, or disclosure.

8. Your rights

Under UK GDPR, you have the right to:

•      Access the personal data we hold about you

•      Ask us to correct inaccurate data

•      Ask us to delete your data, where applicable

•      Ask us to restrict or object to processing

•      Request a copy of your data in a portable format

To exercise any of these rights, contact us at enquiries@r-comms.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

9. Cookies

Our website uses cookies. Details of the cookies we use and how to control them are set out in our separate Cookie Policy below.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact us

If you have any questions about this policy or how we handle your data, please contact us at enquiries@r-comms.uk.